Frequently Asked Questions

For Those Having Difficulty with Currency Purchase

Do you handle new banknotes?

As we source foreign currency directly from overseas, we do not provide new banknotes. Please understand.

What should I do if the amount sent differs from the ordered amount?

If the amount sent is less than the ordered amount, our staff will contact you by phone or email to confirm the exchange amount. In such cases, there may be a delay in the payment. Please understand.
How should I send the foreign currency?

Please send it by registered mail or general registered mail. If regular mail or letter packs are used and theft or loss occurs, we cannot take responsibility. Please understand.

When will the foreign currency be shipped?

If the order is placed by 3:00 PM on a business day, we will ship it on the same day. If the order is placed after 3:00 PM, it will be shipped on the next business day. Shipping may be delayed depending on stock availability. Please understand.
How long does it take for the foreign currency to arrive after shipping?

It takes approximately 1-2 days after shipping. The arrival date may be delayed due to location, adverse weather conditions, or other circumstances.
How is the foreign currency delivered?

It will be sent by registered mail from the post office.
Is it possible to specify the delivery date and time for foreign currency delivery?

We apologize; as it is sent by registered mail from the post office, we cannot accommodate date and time specifications.

I haven't received a response after placing an order (application).

While we strive to promptly respond to inquiries/applications from customers, there may be instances where emails are blocked or redirected to spam folders due to email settings. In such cases, please contact us by phone at 03-3237-6588.
Can I place an order (application) on weekends and holidays?

You can place an order 24/7, but shipping will take place on the next business day.
Can I cancel the application after placing it?

Generally, we do not accept cancellations after the order is confirmed. Please understand.
Can I purchase currencies without displayed rates?

Currencies marked as 'Not Available' cannot be purchased due to reasons such as lack of stock. Please inquire about currencies without displayed rates, such as UAE Dirham and Brazilian Real.
Will the transaction rates change?

We update the transaction rates around 11:00 AM daily.